4/7/2023 0 Comments Us passport application![]() ![]() When it is green, you can connect to a webchat agent. During our business hours, please refresh this page if the webchat icon is grey. Our WebChat is open from 9am - 4.30pm, Monday to Friday. Please note that calls may be recorded for training and quality control purposes. The Customer Service Hub can be contacted at +353. Our phone lines are open from 9am – 4.30pm, Monday to Friday. You can track the delivery in Ireland using the An Post tracker number. All passports are dispatched through An Post. Provide you with information on tracking your passport once it is in the post.These will be dispatched within 4 weeks of the passport being dispatched. Arrange the return of original supporting documents (including travel documents) except for medical emergency or death of a family member abroad.This is even when the rest of the travelling party have valid passports. Fast track a passport application even where proof of travel is provided.You can find out your estimated issue by date here: ![]() Fast track a passport application before the estimated issue by date.Confirm if supporting documents have been received and provide advice and guidance if we require additional supporting documentation to allow us to process your application.Offer advice and assistance if you are experiencing a medical emergency or death of a family member abroad.This is also available here without talking to a Customer Service Hub Agent: Provide updates on the status of the passport application.All documents must be verified and checked by specially trained staff. Find out more about our documentary requirements here: Ī Customer Service Hub Agent can confirm if supporting documents have been received but they cannot tell you if they are correct. If we ask for further documents, the estimated issue by date will change based on when these are submitted to the Passport Service. Over 90% of passports will issue on the estimated issue by date where the correct documents have been submitted. Please note that a Customer Service Hub agent won't have any additional information available if your application is progressing in line with our current turnaround times. Please use the tracker if you are looking for an update on the progress of your application: The online tracker is the fastest way to check on the progress of your application. Agents are available through our phone and webchat services from Monday to Friday, 9am to 4.30pm. The Customer Service Hub helps thousands of customers every week. Get a resubmission link Customer Service Hub We will send the link to the e-mail on the Passport Online application within 5 working days. This will send you a link without you needing to speak with one of our Customer Service Hub team. If you need a resubmission link, please complete this form. Contact the Passport Service Resubmission links ![]()
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